Shipping Policy

Total delivery time = Processing time + Shipping time

All estimated delivery times are based on actual data from previous orders. These times are provided for guidance only.

At Sylis, we strive to ensure fast and reliable delivery for all our Australian customers. Please review our shipping terms below:

Shipping Locations

  • We currently ship only within Australia.

Shipping Partner

  • We work with Australia Post to ensure dependable and timely delivery.

Order Processing Time

  • Our order processing time is 1–5 business days (Monday to Friday). This is the time required to prepare and pack your order after it is placed.
  • Orders placed after 12:00 AM AEST will be processed the next business day. 

Shipping Time

Once your order has been shipped, the shipping time is 1–5 business days (Monday to Friday), depending on your location within Australia..

Total Delivery Time

The total estimated delivery time is therefore 2–10 business days (processing + shipping combined).

Shipping Costs

  • Free shipping across Australia.
  • No hidden fees or handling charges.

Shipment Tracking

  • Once your order has been shipped, you will receive an email notification with a tracking number.
  • You can track your package on our Track My Order page.
  • If you have not received your tracking information or if the tracking link does not work, please contact us and we will resolve it promptly.

Address Changes

  • We cannot change the delivery address once the order has been shipped.
  • If you wish to update your address, please contact us within 24 hours of placing your order.
  • Send an email to support@sylis.com.au or call us at +31 85 333 2493

Cancellations

  • We can accept cancellations as long as the order has not yet been shipped.
  • Once your order has been dispatched, you may exercise your 14-day right of return in accordance with our Return and Refund Policy.

Unexpected Delays

  • In some cases, delivery may take longer than expected due to external factors such as public holidays or courier delays.
  • If your shipment is delayed beyond the standard delivery period, please contact us and we will assist you immediately.

Damaged Packages

  • If your package arrives damaged, please refuse delivery and notify our customer service immediately.
  • If the package was delivered while you were not present, please contact us for further instructions.

Important Notes

  • Ensure your shipping address is correct before placing your order.
  • Double-check the selected size, color, and product details before confirming your purchase.
  • Provide a valid email address and phone number to receive shipping updates.

For further questions, please contact us at:

Address: Betuwehaven 8, Nieuwegein, Utrecht 3433 PV, Netherlands
Email: support@sylis.com.au
Telephone: +31 85 333 2493

Chamber of Commerce number: 82232393
VAT number: NL862386780B01
Company name: GT Ecom B.V.
Store name: Sylis

Opening hours:
Monday–Friday: 8:00 AM–6:00 PM AEST
Saturday–Sunday: Closed
Public holidays: Closed