Have a question about your order? Chances are you'll find the answer below — and if not, our support team is just an email away.
Ordering
How do I place an order?
Browse our collections, add your favorite pieces to your cart, and head to checkout — it's quick, simple, and fully secure.
Can I cancel my order after placing it?
Yes — free of charge, as long as it's within 12 hours of placing it. Once your order has shipped, it falls under our standard return process instead.
Shipping
Is shipping free?
Yes — every order shipping within the United States ships free, with no minimum spend required.
How long will my order take to arrive?
Orders placed before 12:00 PM EST start processing the same day; anything after moves to the next business day.
Processing typically takes 1–3 business days (Monday–Friday).
Once your order is packed and handed to the carrier, transit usually takes 5–7 business days (Monday–Friday), depending on your location.
All together, expect 6–10 business days (Monday–Friday) from order to delivery.
Do you ship outside the United States?
Not currently — we ship within the United States only, with plans to expand internationally down the line.
Will I get a tracking number?
You'll receive a shipping confirmation email with tracking as soon as your order ships. You can also check its status anytime on our Track Order page.
If there's no tracking update after 3 business days, or your tracking link isn't working, email support@meroci.com and we'll help sort it out.
My order shows as delivered, but it's not here — what now?
Check around your property first, and with neighbors who might have accepted it on your behalf. Still no luck? Contact support@meroci.com within 7 days and we'll look into it.
Returns & Exchanges
What's your return policy?
You have 30 days from delivery to return an item.
It needs to be unused and sent back in its original packaging.
For change-of-mind returns, return shipping is the customer's responsibility.
Full details are available on our Returns & Refund Policy page.
How do I return something?
- Email support@meroci.com with your order number and reason for the return
- We'll respond within 24 hours with next steps
- Pack the item carefully, ideally in its original packaging
- Send it to our returns address:
20 Havelock Road
Hastings, East Sussex
United Kingdom, TN34 1BP
- Once it arrives, we'll process your refund or exchange within 7 business days
We recommend using a tracked shipping service — we're unable to take responsibility for returns lost in transit.
Can I exchange an item for something different?
Of course. Email support@meroci.com with your order number and what you'd like instead. If there's a price difference, we'll charge or refund accordingly.
What if my order arrives damaged?
Email support@meroci.com within 30 days with your order number and a photo of the damage. We'll send a free replacement or issue a full refund — your choice — and cover the return shipping ourselves.
What if I received the wrong item, or something's missing?
Contact support@meroci.com as soon as you spot the issue. We'll make it right at no cost to you, including any return shipping.
How long do refunds take?
Once we receive and inspect your return, your refund is processed within 7 business days, back to your original payment method. You'll get a confirmation email once it's issued — your bank may take a bit longer to show it on their end.
Contact Us
Questions about your order, or just want to reach out?
Email: support@meroci.com
Support Hours:
Monday–Friday: 8:00 AM – 6:00 PM EST
We aim to reply to every message within 24 hours.
Our Business
ECOMMERCE TRADING & DEVELOPMENT LIMITED
20 Havelock Road
Hastings, East Sussex
United Kingdom, TN34 1BP
Company registration number: 13058673